Switchboard Dashboard


This is where Switchboard views the visibility of each PM, and decide weather they should alert the PM on the inbound call, or simply advise the caller that the PM will call them back & log it on the PM's call sheet.


Status Icon, Color & Action

Below is a guide on what the icons on the PM Status means & what Switchboard needs to do when a client calls for PMs in these statuses.



❌

PM is Offline

  • Outside PM Shift: Just fill up the Submission Form & it will queue up on the PM's CB list.
  • PM is not on Duty: Calls should be directed to the Covering Floater

🔵

PM is Online but cannot take calls at the moment

  • PM is handling task: No need to tag in Switchboard, just fill up the form as "PM advised CB".
  • Floater with no dedicated clients nor covering for any PM. Functioning as an editor.
  • Only tag in the Switchboard channel If a call is urgent.

🟢

Available to Receive Calls

  • Tag PM in Switchboard Channel

🥪

PM on Break

  • No need to Tag in Switchboard & just fill up the form as ""PM advised CB".
  • Only tag in the Switchboard channel If a call is urgent.

📞

PM is OTP

  • No need to Tag in Switchboard & just fill up the form as ""PM OTP".
  • Only tag in the Switchboard channel If a call is urgent.