Ensure the phone numbers on the website are correct before we build more collections. Changes in phone numbers on the Collection Meta Titles can take several months to Index.

Collections

For discussion. What would be our parameters when Splitting Collection Tickets,.

Custom Tickets

Splitting Custom Tickets will need evaluation either from Scott or Warren.

Corrections

Under no circumstance that we'll be creating a new ticket for a correction on a recently closed ticket. Corrections will require their old tickets to be reopened.

To build a stronger relationship with your clients, you'll need to add your own touch to add your own personality in the way you communicate with your clients.

We must sound ...

• Confident / Competent
• Friendly & Professional
• Responsive when in thought

The last thing we need are passive sounding communication to only receive instructions.

Try to be humorous at the right times, and give your own input on how things should be done.