Ticket Creation Hours

There would be a specific window where we need to create tickets. If you need to create a ticket between 1pm-8pm PH time, do the following:

1. Create it the ticket as per our format
2. Close it
3. Send the Ticket Link to Scott

VPN Update

Update your ExpressVPN HERE

Former Out of Scopes

If you still remember a former client that cancelled out because the feature that they are requesting for is out of scope, please reach out to Scott. We are creating a list to have the Sales Reps avoid promising these features & becoming a problem for PMs & resulting to 1 Star reviews.

Difficult Client Handling

We are developing a guideline on how to handle certain types of difficult clients. This will be published next week.