Ticket Auditing

As a PM, you will need to ensure you audit the editors work on your tickets once they finish it. This saves you from embarrassment with the client & potential escalations from editor mistakes.

When there a correction that needs to be made you can either ...

• Correct it yourself, just to got it done with.
  You can do this for a few minor errros
  
  
• Reopen the ticket, for the editor to learn from.
  Reopening is best when there are too many mistakes.

You may observe the level of quality an Editor's got with his work. So you know which editor's got quality work, minimal mistakes, and a long history of careless errors. Audit as you need to.

Here are some examples from a real ticket:

Broken Links

Trainee Buddies

Our PMs in training will be buddied up with a few our of PMs to get their feet wet when it comes to handling live PM tasks.

Chris > Jed
Yvone >

Bill >
Enzo >

Call Recordings & G-Drive Issues

For those still having troubles with integrating their Click Dialers with our G-Drive, for now, please set your call recordings to be saved in

c:\powerdialer\messages