2024 Q4 Top Notchers 🏆

Reviews

• Ivy - 62
• Jed - 56
• Bry - 52

TransUnion

• Ryan - 30
• Ken - 26
• John - 17
  

Reopening Tickets

As long as you're reopening the ticket coz of a clear failure to follow your instructions, we can reopen. We must to get the editor to become better.  If we tolerate mistakes, they won't improve and it's the PMs and our service that will suffer.

Just ensure your reason to reopen is justifiable. We shouldn't reopen if the corrections were not really part of the instructions on the initial ticket.

Site Development: Status Changes

Terminologies

• Replicate = Completely the same
• Reference = Just Similar design

Changes during development

• Replicate to Not Replicate (& vice versa)
• Ecomm to Not Ecomm (& vice versa)
  
  

Detail these under "Project Notes"

Bitrix Tagging Automation Completed

These are being auto plotted now, but for some reason it's being plotted 2 days later. Thomas has just finished sorting this so any new Bitrix tagging should be added to you on the same day. You will need to refresh your dashboard for this throughout your day.

For any future Dated Bitrix Tagged Items on your schedule, feel free to address them right away to keep your response time low. Bitrix Response time is part of our Scoring System.

Onboarding Call Recordings

Attach this to the Bitrix Profile. This is for auditing and improvement purposes to enhance our Onboarding process. We will be looking for good Onboarding Calls to add to our Modules as an example for our newbies to listen to. So if you feel that you're onboarding call is something other can learn from, please forward your call recordin to Scott.

New Setup Payment Process

We'll be charging $1 right away to authorize us on the client's card.

• 1 Time Setup Payment: We'll charge the remaining balance on the First Payment Run date
• Split Setup Payment: The balance of the 1st half will be changed on the First Payment Run date

We are also selling sites with $94 hosting fee to improve our Sales Numbers

Legacy SEO Sold Websites

A new module has been created on how to handle clients where our Sales Reps managed to secure the Sale of a new deal by setting the impression that we'll be working on the SEO of their existing site.

Read up on simple-resources.com/legacy-seo-sold-websites

Quarterly Meeting

Date Thursday (1/9/2025)

Time 4 EST / 5 MNL